We make every kit to order and due to the size of the kits its extremely expensive to not only ship the kits but also package them, we make our packaging from strong birch material and CNC it ourselves to ensure your order arrives safely to you. As a result we are unable to offer refunds on a kit unless it arrived damaged for any reason. For that we will need to receive the kit back and once checked the refund will be issued. *Please ensure you check you have ordered the correct kit for your vehicle (we include many diagrams and measurements) as any incompatibility is strictly the responsibility of the customers to understand in advance and we cannot process a refund for this reason.

You'll receive an email from us with tracking information about your kit. 

Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment for your kit. 

Some things to know:

• Items will not be delivered without an appointment.
• You must be at home to receive your kit.
• Kits will be delivered to your home so please work with the delivery provider on the day to leave it in a suitable place. 
• Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.
• Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually there is a four-hour window, but sometimes it is greater.
• Additional fees will be charged for missed appointments and last-minute changes to appointments.

We are afraid not, the kit is designed cleverly to work as one unit with every unit screwed into the flooring and built upwards. Some brave customers have bought a kit and modified themselves, however we don't recommend this route if possible.