FAQ – Van Lab USA

GREAT question! - and one that is potentially the biggest differentiator between VanLab kits and some of our competitors... We use only USA produced A1 Grade 9-ply Birch. The best there is! We source the strongest and most premium material to enable us to use 0.5" versus the thicker 0.75" ply which enables us to maximise strength but reduce weight load. If a kit with 0.75" is lightweight, then it means it's using poorer grade quality plywood. Some useful reading here: https://www.bobvila.com/articles/plywood-sizes-and-types/

There are many different types of portable toilets and Showers that work well with the kits: there are simple portable toilets that work well and we have designed space for them to slide in and out of all our kits so they are tucked out of site. There are also self composting options that cost well over a thousand dollars, so really that choice is yours. We really like the Tetravans shower (see link here: https://www.tetravan.com/shop/p/the-tetravan-folding-shower-system) and we have designed the Sprinter and Transit kit to be compatible with this INTERIOR shower. It would be mounted to the front of the raised bed, in between the bench seat and the kitchen unit.

YES! But, the kit has been designed so that ANYONE can put it together, the same way you put other self assembly furniture together at home.

We are here for you though and do offer installation from our Simi Valley, CA location. The time taken to install for you will depend on workload but we recommend ordering your kit first and then booking your installation, usually within 2-3 weeks completion from order.

In addition we have some of our instruction videos and manuals which are enough to self-install and we are always available via email with any questions / concerns.

You'll receive an email from us with tracking information about your kit.

Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment for your kit.

Some things to know:

Items will not be delivered without an appointment.
You must be at home to receive your kit.
Kits will be delivered to your home so please work with the delivery provider on the day to leave it in a suitable place.
Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.
Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually there is a four-hour window, but sometimes it is greater.
Additional fees will be charged for missed appointments and last-minute changes to appointments.

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