Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, there must be proof of a deficiency / issue with the product and your item must be in the same condition that you received it, and placed back within the original container. You’ll also need the receipt or proof of purchase and be liable for any shipping costs.

To start a return, you can contact us at info@wearevanlab.com. If your return is accepted, we’ll send you return shipping information as well as instructions on how and where to send your package. Kits sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wearevanlab.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong kit, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not, minus any shipping fees that may have been added.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.